Privacy Policy

Last updated: 8/24/2025

Introduction

Welcome to SkySaathi.com ("the Service", "we", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: When you register, we collect personally identifiable information, such as your name and email address, provided through your Google account. You may also voluntarily provide us with your phone number (for WhatsApp notifications), languages you speak, and a short bio.
  • Traveler Profiles: If you add profiles for family members you manage, we collect the names, age groups, and specific needs you provide for them.
  • Travel Information: We collect flight details—such as airline, flight number, and dates—that you provide when you post a trip or search for a companion. This includes information submitted through our web forms, or parsed from itineraries you send via email or WhatsApp.
  • Communications: We store messages you send when you request to connect with another user.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, and access times, which helps us maintain and secure the service.
  • Analytics Data: We use third-party analytics services, specifically Google Analytics, to help us understand how users engage with our Service. Google Analytics collects information such as your IP address, browser type, the pages you visit on our site, and the time you spend on those pages. This information is aggregated and anonymized to provide us with insights into usage patterns, which helps us improve our website's functionality and user experience. We also send custom events to Google Analytics to track key actions like user sign-ups and trip creation, which helps us measure the effectiveness of our features. For more information on how Google uses this data, please review their privacy policy. You can also opt-out of Google Analytics by installing their browser add-on.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Connect you with other users on the same flight itinerary.
  • Notify you about your account, trip matches, and connection requests via email or WhatsApp.
  • Enable our AI to parse your trip itineraries from text or images.
  • Generate personalized AI-powered travel tools, like checklists and destination guides.
  • Monitor and analyze usage and trends to improve your experience with the Site.

Disclosure of Your Information

We are committed to maintaining your trust, and we do not sell or rent your personal information to third parties for marketing purposes. We may share information we have collected about you only in the following situations:

  • To Other Users: When you post a trip as a "Saathi" or "Yatri", your display name, profile photo, bio, and spoken languages will be visible to other users viewing your trip. When you initiate or accept a connection request, your name is shared. Your email or phone number is only shared with another user when you explicitly provide it after a connection is mutually accepted.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as required or permitted by law.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as data analysis (Google Analytics), email delivery (Amazon SES), AI model hosting (Google Cloud), and database services (Google Firebase). We only share the minimum information necessary for them to perform their designated functions, and they are not permitted to use your information for their own purposes.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. We leverage secure cloud infrastructure provided by Google Firebase and Google Cloud to store your data. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us through our contact form.